Privacy Policy

Last updated:

This Privacy Policy explains how Gracefuldrcleans (“we”, “our”, “us”) handles personal information collected through our website and during the delivery of our office movement services in Munich, Germany. We aim to be transparent about what we collect, why we collect it, and how we protect it.

1. Who we are

Gracefuldrcleans operates a small movement coaching studio based at Donnersbergerbrücke, Erika-Mann-Straße 61, 80636 München, Germany. We provide on-site and hybrid exercise sessions for office teams. You can reach us by phone on +49 89 5404 5500 or via the e-mail address listed on our contact page.

2. Information we collect

We collect only the information that is necessary to respond to your enquiries and provide our services. The categories of information we may collect include:

2.1 Information you give us directly

• Your name, e-mail address, and any details you include in the contact form on our website.
• Information shared when you book a session, such as the company name, team size, preferred schedule, and notes about the meeting space.
• Any feedback, testimonials, or survey responses you choose to share with us.

2.2 Information collected automatically

• Basic technical information such as your browser type, device type, and approximate location, used to keep the website working smoothly.
• Anonymised usage statistics that help us understand which pages are most useful to our visitors.

3. How we use the information

We use the information we collect for the following purposes:

• To respond to enquiries sent through our contact form, by phone, or by e-mail.
• To plan, schedule, and deliver the coaching sessions you book with us.
• To send service-related communications, such as confirmations, reminders, and schedule changes.
• To improve the content, layout, and performance of our website.
• To meet our legal and accounting obligations under applicable laws.

4. Legal basis for processing

Where required by applicable data protection laws, we rely on one or more of the following legal bases when processing personal data: the consent you provide when submitting the contact form, the need to perform a contract you have entered into with us, our legitimate interest in operating and improving our services, and our obligation to comply with relevant legal requirements.

5. Sharing of information

We do not sell personal information. We share information only with carefully selected service providers who help us operate our business, such as e-mail providers, website hosting partners, and accounting professionals. These partners are required to handle your information confidentially and only for the purposes we specify.

6. Retention

We retain personal information for as long as it is needed to fulfil the purpose for which it was collected, including any retention required to meet legal, accounting, or reporting obligations. Enquiry messages that do not lead to a booking are typically deleted within twelve months. Booking records are kept for the period required by applicable tax and commercial law.

7. Your rights

Subject to applicable law, you have the right to access the personal information we hold about you, to request correction of inaccurate information, to ask us to delete information that is no longer needed, to restrict or object to certain types of processing, and to receive a copy of your information in a portable format. You may also withdraw consent that you have previously given. To exercise any of these rights, please contact us using the details on our contact page.

8. Cookies

Our website uses a small number of cookies to keep things running smoothly. Please refer to our Cookies Policy for more details about the cookies we use and how you can manage them.

9. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, and misuse. While no method of transmission over the internet is fully secure, we work continuously to keep our practices in line with current security guidance.

10. Children

Our services are designed for working adults. We do not knowingly collect personal information from children under the age of sixteen. If you believe a child has shared personal information with us, please contact us so we can promptly remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The latest version will always be available on this page, with an updated revision date at the top.

12. Contact

If you have any questions about this Privacy Policy or about how we handle your information, please contact us through our contact page or call us on +49 89 5404 5500. We are happy to help.